Areas of Expertise
Service Design
Strategic Research
Service Implementation Planning
Nice to meet you.
I am a systems designer and strategic researcher based in Denver, CO, currently @ Southwest Airlines. I thrive at the intersection of human needs and business impact, transforming complex challenges into elegant experiences through curiosity-driven exploration.
As a collaborative problem-solver, I navigate the space between quantitative insights and qualitative understanding. My approach combines deep research with creative facilitation to unite cross-functional teams around a shared vision.
I am particularly passionate about redesigning services and systems that restore dignity, create consistency, and simplify complexity.
When I am not designing, you will find me exploring new perspectives through travel, conversation, and continuous learning. Letās connect!
RƩsumƩ
Work
Innovation Designer @ Southwest Airlines
2022 - Present
Leading research initiatives to transform the Passenger experience through qualitative insights and cross-functional collaboration
Learning Experience Designer @ Center for Principled Leadership and Business Strategy
2019 - 2022
Designed and implemented program experiences that fostered collaboration and strategic thinking for students
Brand Designer, Co-lead @ Bronconess Wine Project
2019 - 2021
Led cross-functional teams in brand development while growing scholarship fund through a Customer-centered strategy.
Education
BFA Product Design @ Western Michigan University
2022
Founder of the student IDSA Chapter
Graduate of the Lee Honors College
BBA Leadership and Business Strategy @ Western Michigan University
2022
Graduate of the Lee Honors College
Courses
The Complete SQL Bootcamp @ Udemy
2024
Skills
Qualitative and quantitative research methods, research planning and execution, stakeholder collaboration, insight synthesis and analysis, user advocacy, workshop facilitation, concept testing
Tools