Areas of Expertise

Service Design

Strategic Research

Service Implementation Planning

Nice to meet you.

I am a systems designer and strategic researcher based in Denver, CO, currently @ Southwest Airlines. I thrive at the intersection of human needs and business impact, transforming complex challenges into elegant experiences through curiosity-driven exploration.

As a collaborative problem-solver, I navigate the space between quantitative insights and qualitative understanding. My approach combines deep research with creative facilitation to unite cross-functional teams around a shared vision.

I am particularly passionate about redesigning services and systems that restore dignity, create consistency, and simplify complexity.

When I am not designing, you will find me exploring new perspectives through travel, conversation, and continuous learning. Let’s connect!

RƩsumƩ

Work

Innovation Designer @ Southwest Airlines

2022 - Present

Leading research initiatives to transform the Passenger experience through qualitative insights and cross-functional collaboration

Learning Experience Designer @ Center for Principled Leadership and Business Strategy

2019 - 2022

Designed and implemented program experiences that fostered collaboration and strategic thinking for students

Brand Designer, Co-lead @ Bronconess Wine Project

2019 - 2021

Led cross-functional teams in brand development while growing scholarship fund through a Customer-centered strategy.

Education

BFA Product Design @ Western Michigan University

2022

Founder of the student IDSA Chapter

Graduate of the Lee Honors College

BBA Leadership and Business Strategy @ Western Michigan University

2022

Graduate of the Lee Honors College

Courses

The Complete SQL Bootcamp @ Udemy

2024

Skills

Qualitative and quantitative research methods, research planning and execution, stakeholder collaboration, insight synthesis and analysis, user advocacy, workshop facilitation, concept testing

Tools

Photoshop. Illustrator, InDesign, Dimension, Figma, Figjam, Usertesting, Respondant, Airtable, SQL, DBeaver, Excel, Qualtrics